About us
As a wholly-owned subsidiary of the Royal Free London NHS Foundation Trust (RFL), our primary role is to support its four hospitals – Royal Free Hospital (RFH), Barnet Hospital (BH), Chase Farm Hospital (CFH), and North Middlesex University Hospital (North Mid), who joined in January 2025.
RFLPS maintains excellence in service delivery through a structured management framework.
Through structured Service Level Agreements (SLAs) and Service Partnership Agreements (SPAs), we deliver essential services, ensuring the smooth operation of healthcare facilities and enabling the best possible patient care. While RFLPS remains dedicated to supporting the RFL, we have expanded our expertise beyond these core services over the past five years.
Our growing consultancy division provides strategic support to a range of external customers and commissions, including many across the New Hospital Programme (NHP), North Central London (NCL), and the wider healthcare landscape. Our geographic reach spreads from London to the North and is testament to the growth of our professional services and talent within the business. Growing these services allows RFLPS to generate an annual surplus, which we reinvest in patient care at RFL as well as strengthening our business to safeguard its future in a challenging marketplace.
Our purpose
Investing in the future of health
Our mission
To be the trusted partner of choice in designing, building, and transforming innovative, sustainable and community-focused healthcare estates.
Our vision
To design, build, and manage safe, sustainable, innovative healthcare estates that put communities first – creating resilient, effective and high-performing spaces for the future.
“When we reflect on how far we’ve come since we were established in 2018, it’s a powerful reminder of what’s possible with purpose and commitment.”
Andrew Panniker, managing director, RFLPS
Shaping healthcare estates
Our impact to date
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2018
RFLPS formed – CFH Build – the Institute of Healthcare Engineering and Estate Management (IHEEM) team of the year -
Circa 50 staff from OCS (ten-year catering contract) transferred into the wholly owned subsidiary (WOS) – patient and retail catering services at RFH -
2020
COVID-19 – supported RFL by spearheading the estates response to the COVID-19 pandemic -
RFLPS managing director drafted as the estates lead for the Nightingale Hospital at ExCel London -
Established RFLPS consulting business – first and only project: West Hertfordshire redevelopment programme An additional 20 staff were transferred into RFLPS catering from the private patients unit contractor -
2022-23
Managed the estates and facilities management (EFM) services of Whittington Health NHS Trust (WHH) and North Mid under contract to understand the EFM operational market, external to RFL -
Significant investment and structural change in the way EFM services were delivered to RFL -
Enhanced business reporting tools and key performance indicator (KPI) metrics for the RFL structure -
2023-24
Consulting business grows to £6m turnover -
Added internal HR/Finance support to business -
Enfield community services estate transfers to the North Mid -
Soft EFM services (Catering, Cleaning – circa 300 headcount) transferred from Medirest to North Mid -
2024-25
Consultancy
- Consultancy functions delivered highest external revenues to date, supporting local and national initiatives
- RFLPS exhibit at IHEEM conference, taking the brand to the market to grow the business and was also shortlisted for IHEEM refurb project of the year
- RFLPS wins its first commercial contract in the north of England, expanding our geographic footprint and reach
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Operations
- Triple exemplar status
- Onboarding North Mid
- Award of retail unit at CFH
Since its launch in 2018, RFLPS has expanded rapidly – supporting the NHS during COVID-19, launching a successful consulting arm, and growing its estates portfolio to include WHH and North Mid. Key service transfers and internal investments have strengthened its role as a leading provider of healthcare estate solutions.
We are ISO certified. ISO success reflects RFLPS quality commitment
Achieving these certifications will enhance our health and safety framework, improve workplace conditions, and promote internal collaboration.
RFLPS remains steadfast in delivering high-quality, sustainable, and safe services, with these awards and accreditations serving as a testament to our unwavering commitment to excellence.
